AUTO-XDIAG SUPPORT CENTER

INSTALLATION & USER GUIDE

Your guide to downloading, installing and using AUTO-XDIAG software, tools and files.

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Downloads

Receive your purchased files through WhatsApp or email.

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Installation

Follow the instructions provided with your specific product.

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Using Your Tools

Learn how to work with your software and technical files.

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Support

Contact our team whenever you need assistance.

01Product-Specific Requirements

Each AUTO-XDIAG product may have different installation requirements, compatibility conditions and operating procedures.

  • Check the product description before purchasing.
  • Follow the instructions provided with your specific software or file.
  • Install only the drivers and additional components required by your product.
  • Make sure your computer and diagnostic equipment are compatible with the selected product, when applicable.
Important: Requirements are product-specific. Not every product requires additional hardware, drivers or the same computer specifications.

02Downloading Your Purchase

Your download link will be sent to you through WhatsApp or email after your order.

  • Check your WhatsApp messages or email inbox.
  • Check your Spam/Junk folder if you cannot find the message.
  • Follow the download instructions provided with your purchase.
  • Save your downloaded files in a dedicated folder on your computer.
  • If the file is compressed, extract it using a compatible extraction tool.
Please use the download link provided for your order. If you have any difficulty accessing your files, contact our support team.

03Installing the Software

Installation procedures may vary depending on the software you purchased.

  • Open the downloaded folder and read the included instructions.
  • If an installer is provided, follow its installation steps.
  • Install any required drivers or additional components specified in the instructions.
  • Follow the activation or license instructions supplied with your purchase, if applicable.
Do not apply installation or activation instructions from another product. Always follow the instructions supplied for your specific software.

04Using Your Software & Files

AUTO-XDIAG offers different types of automotive software, diagnostic solutions and technical files.

ECU & TCU Files

  • Check the vehicle and ECU/TCU information before using a file.
  • Make sure the file is compatible with your specific application.
  • Use compatible programming equipment and software when required.

Diagnostic & Editing Software

  • Read the product-specific instructions before starting.
  • Check the supported functions and compatibility information.

Technical Files & Documentation

  • Open PDF documents, wiring diagrams and other supplied files with compatible applications.
  • Read any included README or instruction files.

05Troubleshooting

Download link is not working

Check your internet connection and try opening the link again. If the issue continues, contact our support team.

Downloaded file is corrupted

Try downloading the file again. If the problem persists, contact us and provide your order details.

Software does not open

Check the product instructions and verify that your system meets the requirements specified for that software.

Software or device is not connecting

Check the relevant drivers, cable connections and device compatibility, where applicable.

When contacting support, include the product name and a screenshot of the error message whenever possible.

06Important Safety Notes

  • Always back up original ECU/TCU data before making modifications.
  • Use suitable battery support during vehicle programming when required.
  • Never disconnect programming equipment during an active operation.
  • Verify file compatibility before writing data to an ECU or TCU.
  • Follow the correct procedures for your specific vehicle and equipment.
WE ARE HERE TO HELP

Need Technical Support?

Need help with your order, download, installation or software? Our support team is ready to assist you.

CONTACT SUPPORT

Email: info@auto-xdiag.com